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Effective Business Communication

Communication in the workplace involves the exchange of information and ideas, both verbal and non-verbal, between individuals or groups within an organization. Effective communication is essential to build productive teams and conduct business successfully.

That is what this course Effective Business Communication is all about. It gives a detailed look at the important tenets of business communication and will help employees communicate effectively and contribute to their organization’s success.


After taking this course, the learner will be able to:

  • Understand the importance of effective communication
  • Identify the types of business communication
  • Describe the importance of active listening
  • Interpret non-verbal communication
  • Write professional emails

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